grievance redressal

Grievance Redressal

Bataoo is an intermediary under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This page sets out our Grievance Redressal mechanism as required by Rule 3(2)(a).

Grievance Officer

What you can report

• · Content that infringes copyright, trademark, or IP rights you hold
• · Defamatory, obscene, or unlawful content
• · Personal data shown without consent
• · Content that violates the IT Act, 2000 or DPDP Act, 2023
• · Court-ordered takedown requests
• · Misleading attribution or sourcing errors
• · Removal of your RSS feed or any other automated source

How to file

1. 1. Email [email protected] with subject "Grievance: [your concern]"
2. 2. Identify the content (URL on Bataoo) you wish to report
3. 3. State the nature of the complaint and the legal basis
4. 4. If you are the rights holder, include proof of authority (or a counsel's letter)
5. 5. Provide your name + contact for correspondence

Our timeline

• · Acknowledgement: within 24 hours of receipt
• · Resolution: within 15 days, per IT Rules 2021 Rule 3(2)(a)
• · Court-ordered or statutory removal: within 36 hours
• · Egregious harm (CSAM, doxing, threats): immediate

If you are not satisfied

You may approach the Grievance Appellate Committee constituted under the IT (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2022, via gac.gov.in.

Privacy concerns under DPDP Act 2023

For requests to access, correct, or erase personal data: [email protected] with subject "DPDP request". See our Privacy Policy for the full data-principal rights.